🔄 Eligibility for Exchange

You can request an exchange under the following conditions:

  • You received a defective or damaged product.

  • The wrong item was delivered to you.

  • Your order was incomplete or missing items.

To qualify for an exchange:

  • The product must be unused and unopened.

  • It must be returned in its original packaging.

  • Exchange request must be placed within 7 days of delivery.

📦 Non-Exchangeable Items

Some items cannot be exchanged, including:

  • Opened or used medicines

  • Health & personal care items

  • Products purchased during clearance sales or special offers

📝 How to Request an Exchange

  1. Contact our customer support team at 📧 support@myedpills.com with your order number and reason for exchange.

  2. Our team will guide you through the exchange process.

  3. Once your request is approved, you will need to ship the item back to us.

  4. After we receive and inspect the product, we will send you a replacement at no extra cost (if eligible).

🚚 Exchange Shipping

  • If the exchange is due to our error (wrong or defective product), we will cover the shipping cost.

  • If the exchange is requested for other reasons, you will be responsible for return shipping charges.

⏳ Processing Time

  • Exchange approval: 1–2 business days

  • Replacement dispatch: 2–4 business days after receiving the returned product

  • Delivery time: As per your shipping option (standard or express)

❓ Exchange FAQs

Q: Can I exchange my product for a different item?
👉 No, exchanges are only allowed for the same product in case of defect or wrong delivery.

Q: How long will it take to receive the exchanged item?
👉 Usually, 7–14 business days, depending on your location.

Q: What if the product I want to exchange is out of stock?
👉 In that case, we will offer you a full refund or allow you to choose another available product.

📞 Need Help?

For any exchange-related queries, contact our support team: