Return and Refund Policy – MyEdPills

At MyEdPills, we strive to deliver the best service and experience to our customers. To ensure transparency and avoid any misunderstandings, we encourage all customers to carefully read our Return and Refund Policy before placing an order. This helps prevent confusion and ensures smooth communication between you and our support team.

Please review the following important points:

1. Order Confirmation

  • Once you finalize your order and proceed to the payment page, you will receive a confirmation email detailing the ordered medicines, their specifications, and prices.

  • After successful payment, a final order acknowledgment will be sent to your email, confirming the total order value and estimated delivery time.

  • If, for any reason, we are unable to fulfill your order fully or partially (due to stock unavailability), this will be clearly stated in the final acknowledgment.

2. Shipping Confirmation

  • After your payment is completed, you can track your order through our portal.

  • Within 24–48 hours, we will send you an email confirming your shipment, along with:

    • Invoice number

    • Shipping details

    • Step-by-step tracking instructions

  • If you face any difficulty understanding the tracking or shipping process, feel free to call our customer support helpline.

  • Once shipped, please avoid changing your delivery address, as this may result in failed deliveries.

3. Customs Information (For International Orders)

  • MyEdPills ships both domestically and internationally.

  • International customers should note that packages may be subject to customs checks, which can cause additional delays.

  • We are not responsible for any delay caused by customs, as it is beyond our control.

  • Once cleared, the package will proceed to your local courier service for delivery.

  • Customs processing can take a few days to a few weeks, so please plan accordingly.

4. Delivery Timeline

  • Domestic orders are usually delivered within a few working days.

  • Unforeseen events such as natural disasters, political unrest, or lockdowns may cause delays.

  • In most cases, deliveries are completed within 15 to 20 working days from the order placement date.

  • If your package is not delivered within this timeframe, we advise you to track your shipment and contact our support team for assistance.

  • Please account for additional delays caused by customs (if applicable).

5. Reshipping Lost Orders

  • Although rare, if a package is lost during transit, MyEdPills will take full responsibility and reship your order at no extra cost (excluding customs duties and taxes).

  • If your order has not arrived within 21 days, please contact our customer helpline.

  • Reshipment or refund requests must be made within 8 weeks of the original order placement.

  • We cannot process claims made after 8 weeks from the order date.

6. Return and Refund Policy

  • If your package arrives with a broken or tampered seal, you must report it within 7 days of receiving the shipment.

  • Upon verification, we will arrange a pickup and reship the product at no additional cost.

  • Return or refund requests made after 7 days of delivery will not be accepted.

  • All refunds are processed online and credited back to the original payment method. We do not issue cash refunds.