Communication Policy – MyEdPills

Our customers are required to review the terms of our communication policy to understand how we will interact with them. It’s crucial to recognize that we will reach out to the customer at various points after an order is placed on our platform. From the moment you verify your mobile number during the ordering process until the final delivery, there are several stages where we will send text messages to the mobile number you have registered with us. We also provide our customers with the option to reach us via EMAIL (info@myedpills.com) and by phone at our customer HELPLINE NUMBER [+1 (680) 224-3930].

Methods Of Communication Policy

For our communications, we will primarily send you text messages. However, there may be one instance where we will call you, specifically if our delivery representative is unable to locate your address.

To get in touch with us, you can call our helpline number anytime or email us your concerns.

When Do We Send Messages?

  • As mentioned, we will communicate with you exclusively through messages, but these will occur at different times, such as
  • Order processing, which is the initial stage when we will request your mobile number and verify it using an OTP.
  • Order confirmation, which takes place once you have successfully placed an order on our MyEDPills Website. After dispatch, which indicates that your medicine package has been sent to your specified address and has left our facility.
  • On the final delivery day, just before you receive the package at your home.

Providing Assistance and Support

  • MyEdPills We recognize that despite our consistent communication, you may still have questions and uncertainties. This is precisely why we offer the option for you to reach out to us at any time. You can send us an email detailing your inquiries or share ✍️ your feedback with us.

  • Alternatively, feel free to give us a call and speak directly with our representatives if you require any form of assistance.

The Importance of an Effective Communication Policy

Effective communication is crucial for accessing our services. If you provide us with an incorrect mobile number or if it is unreachable, messages will not be delivered, and we cannot be held responsible for that.

It is essential to keep your mobile number active so that you can receive these messages at various times until your package arrives at your doorstep.

We send you these messages solely for your convenience, so you don’t have to constantly track your order.

Doing What We Don’t

While we do communicate with you via messages, please remember that neither our company nor our representatives will ever request any confidential information.

This includes sensitive details such as credit or debit card PINs, OTPs, CVV numbers, expiration dates, and similar information. We urge you to stay vigilant against such scams to help you recognize potential fraudsters.